Privacy Policy for La La Lighting

1. Information We Collect

When you request a quote, schedule an installation, or otherwise contact us through our Site or forms, we may collect:

• Name, phone number, and email address
• Home address (used to prepare installation quotes and schedule service)
• Photos of your home or property (submitted by you or taken by our team to plan and document installations)
• Any other information you voluntarily provide in a form or message

We may also automatically collect basic technical information (such as IP address, browser type, and pages visited) through standard website analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Prepare and send you lighting installation quotes
• Schedule, confirm, and send reminders for appointments and installations
• Notify our team internally when you submit a form on our Site
• Communicate with you about your service, including via text message (SMS)
• Improve our Site and services

3. Text Messaging (SMS) Terms

If you provide your phone number, you may receive text messages from La La Lighting related to appointment scheduling and installation reminders.

• Consent: By providing your phone number and opting in, you consent to receive text messages from La La Lighting related to your service request or appointment. Consent is not a condition of purchase.
• Message Frequency: Message frequency varies based on your scheduled appointments and service activity.
• Message and Data Rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt-Out: You can opt out of text messages at any time by replying STOP to any message. You will receive one final message confirming your opt-out.
• Help: Reply HELP to any message for assistance, or contact us at info@lalalighting.com or (864) 209-1833.
• No Sharing for Marketing: No mobile phone number or text messaging opt-in data will be shared with any third party or affiliate for marketing or promotional purposes. All other categories of information will not be shared with third parties for their own marketing purposes without your consent.
• Supported Carriers: Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as Twilio (for text messaging), scheduling software, and website hosting/analytics providers — these providers are only permitted to use your information to perform services on our behalf.
• Legal purposes, if required to comply with a law, regulation, or valid legal process.
• Business transfers, if La La Lighting is involved in a merger, acquisition, or sale of assets.

5. Data Retention

We retain your information for as long as needed to provide our services, respond to inquiries, and comply with legal obligations, after which it is deleted or anonymized.

6. Your Choices and Rights

You may:

• Opt out of text messages at any time (reply STOP)
• Request access to, correction of, or deletion of your personal information
• Ask us to stop using your photos for anything beyond your own project (e.g., portfolio/marketing use), if applicable

To make a request, contact us at info@lalalighting.com.

If you are a California resident, you may have additional rights under the CCPA, including the right to know what personal information we collect and to request its deletion.

7. Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

8. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above will reflect the latest revision.

10. Contact Us

La La Lighting
102 Denbigh Ln.
Greenville, SC 29650
info@lalalighting.com
(864) 209-1833